Privacy Policy
Makan Parking Company and/or its affiliates (collectively “Makan”, “we” or “us”) collect information about you when you use our parking systems, mobile applications, websites, chatbots, messengers and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us will be processed by Makan. Each time you access or use the Services or provide us with information, you accept and consent to the practices described in this privacy policy.
Scope and Application
This privacy policy (“Privacy Policy”) applies to persons anywhere in the world who access or use our Services (“Users”).
This Policy does not apply to any third-party site or service linked to or from our website or services, to our social media channels, or to any site or service recommended or referred to by our websites or services or by our staff. It also does not apply to the third parties who host our social media channels (e.g. Facebook, Instagram or LinkedIn).
Collection of Information
Information You Provide to Us
We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, payment method, financial and credit card information, and other information you choose to provide. Please note that we do not knowingly collect, keep or maintain personal information from minors under the age of 13 through the Services.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as but is not limited to full name, postal address, phone number, credit/debit card information, email address, vehicle registration number, vehicle model) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. To opt-out of sharing your location with us, please refer to your device settings.
We may use third-party Service Providers to monitor and analyze the use of our Service, such as Google Analytics or similar. Our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:
If you choose to link, create, or log in to your account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
If your employer uses one of our enterprise solutions, we may receive information about you from your employer.
Because Makan is constantly developing new features for our Services, we may introduce new ways to collect and use Personal Data. In this case we will inform our users of these functions by updating our Privacy Policy from time to time.
Use of Personal Data
We may use Personal Data which you provide to us or we collect from you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Makan and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
Notify you about changes to our Services;
Allow you to participate in interactive features of our Services;
Keep our Services safe and secure; and
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Sharing of Personal Data
We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your Personal Data:
With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate;
With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.
Other Important Sharing
We may share your Personal Data:
With Makan subsidiaries and affiliated entities;
With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Makan or others;
With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing.
Data Integrity and Security
Your user account is password-protected so that only you and authorized Makan employees have access to your account information. Makan staff will never proactively reach out to you and ask for any personal account information, including your password.
Makan makes every effort to ensure that your Personal Data is secure on its system. Makan has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every Makan employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Makan cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. To the extent permitted by applicable law, Makan expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to Makan.
We utilize information technology security to keep the information that you provide to us via our Site secure. Notwithstanding, as effective as our reasonable security measures may be, no security system is impenetrable. We cannot guarantee the security of our database and cannot guarantee that information supplied to us will not be intercepted while being transmitted over the internet.
Law & Order
We may disclose any of your information (including Personal Information) to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Makan or our users; or (d) protect our property rights.
Linked Sites and Third-Party Use of Information
Other websites that you visit, including any such sites linked from or to our Site (such as websites of Licensors), may have separate privacy policies or no policy at all. Other websites may use personal information differently than our policy permits so we strongly encourage you to review the privacy policies of any site before you provide your personal information on the internet or explore such third-party sites. You agree that we are not responsible for unauthorized third-party use of your information.
Your Choices
Marketing and Opting Out
Makan provides Users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services by contacting us at info@makan.sa.
Access to Information
You have a right to obtain a copy, modify or permanently delete (in limited circumstances, such as where it is no longer necessary to the purposes for which it was collected or processed) Personal Data, which was collected by us.
In this case, you should provide us with your request to info@makan.sa. Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, especially if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.
Changes to this Privacy Policy
We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.
Corrections and Updates
If you wish to modify or update any information that Makan has received, please contact info@makan.sa.
Contact Us
If you have any questions, comments or requests related to this Privacy Policy, or if you have any complaints related to how Makan processes your data, please contact us:
By email:
info@makan.sa
By visiting this page on our website:
http://www.makan.sa/contact-us/